Technical Assistance FAQ

To reset your Club Publix password on the Publix website, go to the Log in page, then click Need help logging in?

To reset your Club Publix password on the Publix app, tap Log In on the home screen, then tap Need help logging in?

You have the option to log in with a one-time code or reset your password. Selecting Reset your password will allow you to reset your password and log in. Selecting "Log in" will allow you to log in without resetting your password. If you don't remember your password and need to update it, we recommend choosing the "Reset your password".

Please ensure the email entered is the appropriate email address associated with your Publix account and is spelled correctly.

Note: If you're using autofill to fill in your login credentials, ensure it has been updated with your newly set password and has the appropriate email address.

1. To find your account information, such as phone number and payment method, first log in to your profile.
2. After logging in:
   • If you're using the Publix website, select Account in the upper right of the screen.
   • If you're using the mobile Publix website, tap the menu in the upper left of the screen, then tap your name.
   • If you're using the Publix app, tap the menu in the upper left of the screen, then tap Profile.
3. Once in your profile, you'll be able to select the appropriate section and update the desired information.

Note: If you’re changing the phone number or password on your account, please be advised that any saved payment methods will need to be revalidated.

Please log in to your Club Publix account to view and verify that your contact information is up to date. If the phone number in your profile is outdated or incorrect, please update it in order to continue using digital coupons and purchase history. If your phone number is not verified on your account, please verify it.

If your phone number is accurate in your account, ensure the phone number is correctly entered at checkout and the entry button on the keypad is pressed to confirm the entry. Upon successful entry, a Customer ID Accepted message will display on the register screen. Cashiers may also assist in entering the phone number.

To print your shopping list, tap List, then tap the three dots in the upper right of your screen, and select Share List. From there, you can either email your list to yourself then print directly from your email inbox, or share to your printer through Bluetooth connection.

• Help with in-store pickup can be found in our In-Store Pickup FAQs.
• Help with Delivery or Curbside Pickup Powered by Instacart can be found in our Delivery & Curbside Pickup Powered by Instacart FAQs.