Visit publix.com/shop and follow the steps to either log in or create an account. You are then able to shop from the online catalog from your local Publix store.
- Club Publix
- Contactless Payments
- Coronavirus
- COVID-19 Vaccine
- Customer Service
- Delivery & Curbside Pickup
- Digital Coupons
- Purchase History
- Food Allergens
- Food Safety
- Gift Cards
- In-Store Pickup
- Nutrition
- Publix® Automated Teller Machine (ATM)
- Product Catalog
- Product Information
- Publix Meal Kits
- Savings
- Shopping List
- Technical Assistance
- Weekly Ad
- Club Publix
- Contactless Payments
- Coronavirus
- COVID-19 Vaccine
- Customer Service
- Delivery & Curbside Pickup
- Digital Coupons
- Purchase History
- Food Allergens
- Food Safety
- Gift Cards
- In-Store Pickup
- Nutrition
- Publix® Automated Teller Machine (ATM)
- Product Catalog
- Product Information
- Publix Meal Kits
- Savings
- Shopping List
- Technical Assistance
- Weekly Ad
Publix offers delivery and curbside pickup service in select areas across the Southeast! Find out more.
How do I create an Instacart account or place an order?
How much will delivery cost?
Prices for individual items are indicated on the website. Visit publix.com/shop for details on fees associated with delivery and curbside pickup services. Prescription delivery via Instacart costs only $2.00 when added to a grocery order ($10.99 when not accompanying a grocery order). Visit publix.com/instacartmeds for additional details.
Why are delivery prices different from the prices at my store?
The increased price covers the costs of Instacart providing the overall service including shopping for the order. Publix is not attempting to profit from this service and is not collecting additional fees from customers to use it.
How does the curbside pickup service work?
Simply place your order online at publix.com/shop. Once your order is complete, you will be prompted to select a time to pick up your order at your selected Publix. Drive to the Publix location you selected, during your selected time window, or after you receive a notification that your order is ready. Park in the designated Publix Curbside parking space and notify the store through the Publix Delivery and Curbside app or call the store using the number on the sign. Give the Publix associate your name, and they will bring your order out and load it into your car.
Can I take advantage of BOGOs, coupons, and weekly ad deals through Instacart?
Most BOGOs, yes! Printed and digital coupons are not redeemable through Instacart at this time. However, there are great savings to be had through delivery and curbside pickup! Please visit publix.com/shop to save. Not all Publix deals or weekly ad promotions apply.
What payment methods are accepted for delivery & curbside pickup through Instacart?
Debit, credit, SNAP, and HSA/FSA are all accepted payment methods. Publix gift cards and pre-paid credit cards are not accepted at this time. (HSA/FSA cards can be used for qualifying prescriptions only when paying through the Publix pharmacy app. These cannot be used for delivery fees associated with Instacart.)
What products and services are not available for delivery and/or curbside pickup?
We offer almost our full variety of items found in-store for delivery or curbside pickup. Select items - including alcohol (in South Carolina only), tobacco, gift cards, and some restricted items - are not available to order online.
Can I purchase alcohol for delivery or curbside pickup?
In most states, yes! Customers can purchase beer and wine in Alabama, Florida, North Carolina, Virginia, Tennessee, and select stores in Georgia. Liquor is also available for delivery in select areas of Florida.
Do Publix associates receive, fill, or deliver my order?
No. Instacart shoppers receive, fill, stage for pickup, or deliver your Publix order. They are also responsible for helping customers with any questions or issues with the service, including the website, app, payment processing, order status, refunds, and more.
How does tipping work and who receives the tips?
Tipping is optional. Tips are paid directly to the Instacart shopper. Publix associates do not receive tips.
How do I return a Publix item I purchased through Instacart?
Contact Instacart's Care Team at help@instacart.com, by calling 1(888) 2-INSTACART (1(888) 246-7822), or directly through the Publix Delivery and Pickup app for the quickest resolution. You can also return the item at the customer service counter in the store.
Whom do I contact with questions, updates or issues with my Instacart order?
Please visit delivery.publix.com/help, as many common answers can be found in the Help section. If you need to speak with an Instacart representative, you can reach out to Instacart's Care team center at help@instacart.com, or call 1(888) 2-INSTACART or 1(888) 246-7822.
Where can I find more information about Instacart?
Visit www.publix.com/shop.
Where can I find more information about Publix prescription delivery?
Visit www.publix.com/prepaidrx.