If you’re having difficulty logging into the Publix Pharmacy website or mobile app and you have received a message that the email address/user ID or password is incorrect, please follow the troubleshooting steps below.
- Verify if you have an Account by clicking Need help logging in? on the login screen.
- Enter the email address you’ve used in the past to log into the Publix Pharmacy website and click Send one-time code.
- If you receive a message that the account can’t be found, follow the Resolution Steps below to reconnect your Publix Pharmacy account. If you receive a prompt to enter a one-time code, check your email for a one-time code from Publix. Enter the code received and click Continue.
- Click Reset your password and enter the password you would like to log in with. Please use a strong password unique to this account. When complete, click Reset Password to continue to the Publix Pharmacy website/mobile app.
- Once logged in to the Pharmacy website/mobile app, complete Resolution Steps 2 through 4 below to reconnect to your Publix Pharmacy account.
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Resolution Steps
- Click Sign up (or Join Now for the mobile app). You will need to create a new account. You can use the same email address as before or if desired, use a different email address.
- Add a patient to your account to view prescriptions.
- Add your mobile number if you would like to receive text notifications regarding your prescriptions.
- Set up your communication preferences for your prescription notifications (i.e., email, text, or app (for mobile app users only)).
Click below for more detailed instructions on creating a Publix Pharmacy account: