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Publix is Top Supermarket for Customer Satisfaction

LAKELAND, Fla., Feb. 28, 2007 – For the 13th consecutive year, Publix Super Markets is the highest-ranking supermarket for customer satisfaction according to the American Customer Satisfaction Index (ACSI). Publix scored 83 points, up from 81 the previous two years.

The ranking is determined through customer interviews measuring factors such as customer expectations, perceived quality, perceived value, customer complaints and customer retention.

"It's gratifying to know our customers are pleased with the service we provide, " said Publix Media and Community Relations Director Maria Brous. "And it's a special honor to have been ranked the best for so many years in a row."

The ACSI is produced through a partnership of the University of Michigan Business School, the American Society for Quality and the international consulting firm, CFI Group. For more information, visit the ACSI Web site, http://www.theacsi.org.