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Publix is Top Supermarket for Customer Satisfaction

LAKELAND, Fla., Feb. 22, 2006 — For the twelfth consecutive year, Publix Super Markets is the highest-ranking supermarket for customer satisfaction according to the American Customer Satisfaction Index (ACSI). Publix again scored 81 points.

The ranking is determined through customer interviews measuring factors such as customer expectations, perceived quality, perceived value, customer complaints and customer retention.

 "We're always pleased when our customers are satisfied with the service they receive in our stores. To be ranked the best for this many years in a row is exceptional, " said Publix Media and Community Relations Director Maria Brous.

The ACSI is produced through a partnership of the University of Michigan Business School, the American Society for Quality and the international consulting firm, CFI Group. For more information, visit the ACSI Web site, http://www.theacsi.org.